COVID-19 PRODUCT UPDATE: We are currently shipping overnight if ordered by 9am. Stay safe!

The Trove | Shipping & Returns

Shipping

Nationwide shipping is sent via Courier Post or NZ Post with a traceable bag. Approximate ETA will be 3-5 days of your order, however we always endeavor to get items to you sooner.

All orders within NZ over $200 will be sent with no shipping fee.

WORLDWIDE SHIPPING - We now offer shipping worldwide. We send through the NZPost system, unfortunately we cannot offer tracking at this time for worldwide postage as it is significantly more expensive. The more you order, the more we can get postage costs down! 

 

Australia - $30.00 flat rate

Rest of the World - $40.00 flat rate

Return Policy

For change of mind we accept returns within 14 days of purchase. The item must be returned in its original condition, unused & unlaundered. 

Please ensure the item is returned with all the original packaging and paperwork. A store credit will be issued once we have received the goods back.

In interests of hygiene and for the protection of our customers, we do not accept returns of face masks. 

You will be responsible for all return shipping charges to facilitate a change of mind return. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our warehouse.

 

Please note* no credits or returns on any SALE items

 

For damaged or faulty goods, please email orders@thetrove.co.nz for further instructions.